• Boehringer Ingelheim has commissioned a large production plant with automation systems implemented by different suppliers. Therefore operational management requires a high degree of standardization.
  
• For resource reasons, maintenance is not carried out in-house.
• The patching of non-Siemens and Siemens virtual machines was required.
• Demand for high availability.
• Search for an inexpensive way to keep the licenses up to date.

Maintenance support through a five-year contract:
• 24/7 availability of technical support (on-call service).
• Cyclical and standardized maintenance of PCS7 systems through the SIMATIC PCS7 Lifecycle Services Contract.
• Backing up and patching all virtual machines (Siemens and non-Siemens VMs in the PCS7 system).
• Optimization of the systems based on the findings from maintenance.
• SUS - Software Update Service.

Boehringer Ingelheim is working on breakthrough therapies that transform lives, today and for generations to come. As a leading research-driven biopharmaceutical company, the company creates value through innovation in areas of high unmet medical need. As part of the German pharmaceutical company Boehringer Ingelheim, the Boehringer Ingelheim Regional Center Vienna (RCV) has business responsibility for over 30 countries in Central and Eastern Europe and Central Asia.
Picture Copyright: Rainer Mirau