Gülsan was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals the customer wanted a qualified service solution to ensure their planning security and calculable service costs for their SIMOVERT MASTERDRIVES converter, MICROMASTER 4, SINAMICS G120, SINAMICS S120 and PLC.

Siemens was able to offer a suitable Service and Maintenance Agreement for their SIMOVERT MASTERDRIVES, MICROMASTER 4, SINAMICS G120, SINAMICS S120 and PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. The Service and Maintenance Agreement is based on a 3-year contract with the following specifications:

• Product scope: SIMOVERT MASTERDRIVES, MICROMASTER 4, SINAMICS G120, SINAMICS S120 and PLC
• Reaction times: 12 hours
• Included services: SIMAIN cleaning, individual on-site trainings, spare part services
• Order Intake: February 2016, June 2017

In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities and discussed it with the customers technical personnel (especially the protection and cooling for the Motor Control Center (MCC) needed to be increased).

Gulsan, one of the leading companies in Turkey, has been established in 1978. Gulsan's success story started with the production of circular woven bags in 1978. As years passed, Gulsan continued growing in his market and made investments in new areas like PP synthetic filament yarn production, PP synthetic carpet yarn production and PP staple fibre production. In 1999, Gulsan established a marketing company Gulpa Pazarlama ve Dis Ticaret A.S.. At the same year a new investment has been started in the power plant sector. Gulsan, possessing a production area of 350,000 square meters, is one of the leading companies that is shaping Turkey's economy.