Machine Building

Robopac Brazil

Robopac Brazil is one of the leading providers of end-of-line packaging solutions with machine service as a core business function and a significant cost factor.
Serving approximately 800 customers nationwide, machine failures often necessitated costly and time-consuming three-day field trips (including flight, car, accommodation) for issues that could be resolved remotely in just two hours.
Robopac required a reliable, secure and transparent remote service solution to minimize travel time, reduce costs, and ensure long-term cybersecurity, while maintaining visibility into lifecycle costs.

Implementation of Siemens’ SINEMA Remote Connect for remote machine servicing, with rugged, industry-grade components, simple installation, and integrated cybersecurity.
The software offers fast and straightforward installation on Robopac’s own servers, providing enhanced control over the solution.
For secure remote access at the machine level, the company utilizes a SCALANCE S Industrial Security Appliance, enabling them to deliver superior service to their customers in Brazil’s highly competitive market.
Robopac’s customers retain physical control over remote connections through a physical key switch, ensuring no machine access without their explicit permission.
Existing machines benefit from quick and easy migration to SINEMA Remote Connect, a process that typically takes hours with other systems.

“And of course, having a brand like Siemens for remote service creates trust with our customers that the solution is viable and secure.”

Eduardo Guzman, Sales Manager, Robopac Brazil

Significant reduction in travel costs, time, and carbon emissions
Reduced total cost of ownership coupled with the highest level of cybersecurity for remote access
Easy server setup and virtual machine configuration
Transparent and predictable pricing and licensing
Enhanced technician and engineer productivity
Superior service offering through rapid response to machine failures