Sustainable Success:
How remote service helps Robopac secure customer relations
Sustainable Success:
How remote service helps Robopac secure customer relations
Machine Building
Robopac Brazil
Bento Gonçalves Brazil
Robopac Brazil is
one of the leading providers of end-of-line packaging solutions with machine
service as a core business function.
Serving approximately
800 customers across Latin America, machine failures often necessitated costly and
time-consuming three-day field trips (including flight, car, accommodation) for
issues that could be resolved remotely in just two hours.
Robopac required
a reliable, secure and transparent remote service solution to minimize travel
time, reduce costs, and ensure long-term cybersecurity, while maintaining
visibility into lifecycle costs.
Implementation
of Siemens’ SINEMA Remote Connect for remote machine servicing, with rugged, industry-grade
components, simple installation, and integrated cybersecurity.
The software offers
fast and straightforward installation on own servers, providing
enhanced control over the solution.
For secure remote access at the
machine level, the company utilizes a SCALANCE S Industrial Security Appliance,
enabling them to deliver superior service to their customers in highly competitive
market.
Robopac’s customers retain
physical control over remote connections through a physical key switch,
ensuring no machine access without their explicit permission.
Existing machines benefit from quick and easy migration to SINEMA Remote Connect, a process that
typically takes hours with other systems.
“Without the remote service tool, it can take us up to 48 hours just to get to the customer´s site, depending on the location, then resolve an issue in less than two hours, and then travel back again.”
Eduardo Guzman, Sales Manager, Robopac Brazil
Significant
reduction in travel costs, time, and carbon emissions
Higher productivity
Fast troubleshooting
Integrated cybersecurity for remote
access
Easy server
setup and virtual machine configuration
