Sütas was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes, in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals the customer wanted a qualified service solution to ensure their planning security and calculable service costs for their SIMOVERT MICROMASTER 4 and SINAMICS G120.

Siemens was able to offer a suitable Service and Maintenance Agreement for their MICROMASTER 4 and SINAMICS G120 which includes predictive and preventive maintenance activities for the customers hardware and software on-site. The Service and Maintenance Agreement is based on 3-year contract with the following specifications:

• Product scope: MICROMASTER 4 and SINAMICS G120
• Reaction times: 8 hours
• Included services: SIMAIN cleaning, individual on-site trainings

In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities and discussed it with the customers technical personnel (it was important to cool the area where the converters are located).

From 1975 onward, Sütaş has been operating with a focus on milk and dairy products only. Today, the company processes 800 million liters of milk per year in its four production facilities located in Turkey, Macedonia and Albania and offers 70 different products to its consumers