Starwood Orman Ürünleri San A.Ş. was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals Starwood wanted a qualified service solution to ensure their planning security and calculable service costs for their SIMOVERT MASTERDRIVES, SINAMICS G150, SINAMICS G120, SINAMICS S120, MICROMASTER4 and PLC.

Siemens was able to offer a suitable Service and Maintenance Agreement for their SIMOVERT MASTERDRIVES, SINAMICS G150, SINAMICS G120, SINAMICS S120, MICROMASTER4 and PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. The Service and Maintenance Agreement is based on an annual renewable contract with the following specifications:

• Product scope: SIMOVERT MASTERDRIVES, SINAMICS G150, SINAMICS G120, SINAMICS S120, MICROMASTER4, PLC
• Reaction times: 8 hours
• Included services: SIMAIN cleaning, individual on-site trainings, spare part services
• Order Intake: October 2010 (22,000), August 2011 (130,000)

In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities and discussed it with the customers technical personnel.

Starwood, one of the Yıldız family companies, is engaged in forest products industry since four generations and is one of the biggest industrial companies in Turkey with its growing production capacity and takes new investments every year.