ESB Networks needed a meter data management solution capable of handling vast amounts of data in near real time, scalable, and supported by a trusted group of experts to offload part of the services. ESB Networks is focused on customer satisfaction and on supporting a smarter, more resilient electricity grid across Ireland, meeting increasing demand while keeping customers at the center of the energy transition

• A scalable solution to manage 2 million smart meters deployed and 30,000 new customers joining every year
• A centralized data solution to be the backbone of operations
• Customers need ability to choose smart tariffs
• Support renewable integration
• Ensure accurate, timely billing
• Not having all meters on latest firmware
• System performance

High‑scale data ingestion and validation
Gridscale X Meter Data Management delivers a high‑scale ingestion and validation engine capable of processing millions of daily meter readings across two Head End Systems (HES)—all within SLA. Automated data quality checks ensure accuracy, reliability, and readiness for downstream processes. Gridscale X Meter Data Management will easily scale as demand grows and for future needs and requirements.

Empowering customers with data transparency
By providing customers with early access to their meter data, ESB Networks empowers households and businesses to make informed decisions. Customers can better understand their energy usage, explore smart tariff options, and confidently choose their energy supplier—driving engagement, trust, and satisfaction.

Managing smart metering at scale
Through Advance Device Management (ADM), ESB Networks can effectively manage firmware and plan configuration campaigns for over 2 million smart meters from a centralized platform. ADM enables precise control over updates and configurations—avoiding critical billing windows and reducing operational risk while ensuring ongoing system reliability.

Proactive system health and continuous improvement
A comprehensive system health check proactively uncovers problematic areas, identifies risks, and enables collaborative roadmap planning. This forward‑looking approach ensures ESB can continuously optimize performance and prepare for future demand.

Premium Services that let teams focus on what matters
With superb MDM premium services, ESB Networks can rely on expert operational support to manage day‑to‑day complexities. This allows ESB teams to focus on strategic initiatives, innovation, and customer satisfaction, rather than reactive system management.