Sütaş-Bursa ve Havalısı Pastoerize was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes, in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals, the customer wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens was able to offer a suitable Service and Maintenance Agreement for their SINAMICS-PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel. 

The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications:

• Reaction time: 8 hours
• Included services: (SIMAIN cleaning, on-site training, spare parts services)

Additionally, the service solution includes individual on-site trainings for the customers personnel and suitable spare parts.

Sütaş was founded in 1975 in the Uluabat village of Karacabey district in Bursa. It is the leading brand of the Turkish dairy sector and it is the preferred brand in three households out of four in Turkey. While it was founded with a daily milk processing capacity of 5 tons, today its daily milk processing capacity has reached 1.200 tons at the Karacabey facilities, 1.400 tons at the Aksaray facilities and 1.000 tons at the Tire facilities. Sütaş Karacabey Integrated Facilities consisting of a feed mill, dairy cattle breeding farms, a dairy plant, a dairy farming training center and application farm and a wastewater treatment and a biogas production facility.