Operators of a sewage plant need modern alarm management services to react fast in case of any detected error or time-out. Pager or SMS Services are not the first choice to communicate any more. Furthermore it was asked for integration of shift plans and individual ways to communicate. Reacting on alarms remotely is “must have” in times of distanced working or remote control.  End customers were in search of a “plug and play” solution without need to restart or - even worse – to rebuild the existing solution.

Looking for a solution for existing projects WinCC OA experts discussed on finding a perfect way to integrate needed features with low efforts regarding engineering or down-times. The unique way of handling alarms include a direct interconnection to alarm handling of WinCC OA and this also means, there the acknowledgement of the alarm is recognized and messaging of the service team is stopped immediately. WinCC OA is established as the chosen system for many sewage plants and most of them were asking for a way to react to alarms from remote. So whithout operational impact the integration of the app was solved for existing customers – no stop of the plant was needed to start the new enhancement. SloopTool`s App Store offered a software module by another partner called "Alarm Control Center V5.1" (ACC) – this app was developed by Alarm IT Factory based on WinCC OA and was a perfect match for sewage plant operators.