Additive manufacturing is a highly innovative and fast growing industry – worldwide. But sending technicains around the world for servicing isn't always possible, especially lately due to Covid-19.   
DyeMansion was looking for a reliable partner in order to ensure high availability, but also for enabling a continuous optimization of operations in regard to Industry 4.0. The goal was to develop a new innovative servicing concept by combining Siemens’ automation and services expertise with DyeMansion's strong expertise in additive manufacturing.

Siemens service experts conducted a virtual workshop with DyeMansion and discussed the cornerstones of a virtual operator training for servicing the Powerfuse S - an eco-friendly and industrial vapor polishing system - based on Virtual Training Solutions. 

The focus was on maintenance tasks that make the servicing of the machine as efficient as possible. Since oil exchange is very crucial for smooth operation of any machine and can often be done by the end-customer, the team decided to use this as the first use-case to be developed for the virtual training experience.

Based on the delivered CAD data of the machine and the existing process description of the maintenance use-case, the project team created the first virtual operator training within just two days. The so-called 3D service instructions were programmed for use either on desktop PCs, tablets or other mobile devices and were available for use-cases and different knowledge levels.

DyeMansion is the global leader in post-processing solutions for industrial polymer 3D-printing. Their end-to-end solution turns 3D-printed raw parts into high-value products. From perfect fit eyewear to personalized car interiors, DyeMansion technology makes 3D-printed products a part of our everyday life. Reduced cost per part, unmatched quality and high sustainability are core values that drive each innovation of this fast-growing tech company. Their systems are applicable for Industry 4.0 and are ready for seamless integration into various production processes.