Viko Elektrik ve Elektronik was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals, Viko wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens Service experts were able to offer a suitable Service and Maintenance Agreement for their SINAMICS-PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site.
The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications: 

• Product scope: SINAMICS-PLC
• Reaction times: 4 hours 
• Included services: SIMAIN cleaning, on-site training, spare parts
• Contract duration: Annual 

In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel.

Viko Elektrik Ve Elektronik End. San. Ve Tic. AS. designs and manufactures electric power transmission and supply solutions. Its product range includes power switches and socket outlets, group socket outlets, fuse boxes, accessories, low voltage switchgear products, smart meters, and building automation systems. The company also offers group products, distribution boxes, electricity meters, and electronic products and systems.