Lignadecor Üretim ve Pazarlama A.Ş. was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals the customer wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens was able to offer a suitable Service and Maintenance Agreement for their SINAMICS-PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel. There have been previous service agreements as of December 2011 and February 2016, which have been renewed in January 2017:

• Contract duration: Annual
• Spare parts: Included 

The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications:

• Reaction times: 4 hours 
• Included services: SIMAIN cleaning, on-site training

Additionally, the service solution includes individual on-site trainings for the customers personnel and suitable spare parts.