Rohm and Haas Kimya San Ltd Şti was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes, in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals the customer wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens was able to offer a suitable Service and Maintenance Agreement for their SINAMICS-PLC, which includes predictive and preventive maintenance activities for the customers hardware and software onsite. In a first step, the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step, the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel. 

There have been two Service Agreements as of December 2010:

• Contract duration: Annual
• Spare parts: Included
• The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications:
  • Reaction times: 4 hours
  • Included services: (SIMAIN cleaning, on-site training)

Additionally, the service solution includes individual on-site trainings for the customers personnel and suitable spare parts.