Schott Orim Cam was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes, in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals, the customer wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens was able to offer a suitable Service and Maintenance Agreement for their PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel. 

• Contract duration: Annual
• Spare parts: Included 

The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications: 

• Reaction times: 6 hours 
• Included services: SIMAIN cleaning, on-site training 

Additionally, the service solution includes individual on-site trainings for the customers personnel and suitable spare parts.

Schott is a leading international technology group in the areas of specialty glass and glass-ceramics. The company has more than 130 years of outstanding development, materials and technology expertise and offers a broad portfolio of high-quality products and intelligent solutions. Schott is an innovative enabler for many industries, including the home appliance, pharma, electronics, optics, life sciences, automotive and aviation industries. This location near Istanbul is a production site with a good work-life balance and a family-friendly structure with approx. 370 employees.