Köksan Pet ve Plastik Ambalaj San ve Tic A.Ş. was looking for a suitable service partner, who was able to minimize planned and unplanned downtimes, in order to increase the availability of their plants. Furthermore, they were looking for a solution to be more flexible in the production and warehousing process. To accomplish these goals the customer wanted a qualified service solution to ensure their planning security and calculable service costs.

Siemens was able to offer a suitable Service and Maintenance Agreement for their PLC, which includes predictive and preventive maintenance activities for the customers hardware and software on-site. In a first step the Siemens experts got an overview of the existing plant structure incl. all running assets and system software. The second step was to collect and archive all the system software backups, to ensure nothing will be lost after the updates. In a last step the Siemens experts summarized all recommended service activities (e.g. updates/upgrades, out of date products) and discussed it with the customers technical personnel. 

• Contract duration: 3 years 
• Spare parts: Included 

The Service and Maintenance Agreement is based on an annual renewable contract with the following reaction times and specifications: 

• Reaction times: 18 hours 
• Included services: SIMAIN cleaning, on-site training 

Additionally, the service solution includes individual on-site trainings for the customers personnel and suitable spare parts.

Köksan has been in the packaging industry since 1968. Currently, the company produces PET-jars, PET-preforms, PET-sheets, PE-closures and PET-resin. Köksan Inc. sets its highest priority to always keep superior quality while working with reputable purchasers and the most cost effective suppliers. Not only leading the region, Köksan is also the largest under-one-roof producer of closures, PET-sheets, PET-preforms, PET-resin and PET-jars. Sitting on a total land mass of 300,000 square meters, with 201,000 of it enclosed.